Terms of engagement.

These are the standard terms for a Vellero engagement. A signed scope document for each individual project may override specific terms here. In that case the signed scope takes precedence.

Quotes and scope

Quotes are fixed-price unless otherwise stated. Scope is defined in writing before a project begins. Changes to scope are either absorbed within the care-plan monthly allowance (small changes) or quoted separately (anything larger).

Payment

50% on signed scope to begin. 50% on launch. For larger builds, three instalments can be arranged. Invoices are issued in Australian dollars. GST is not currently applicable (sole-trader, under GST threshold). This will update if and when Vellero is GST-registered.

Ownership

On final payment, all build artefacts (code, content drafts, design files) transfer to you. Domain is yours. Google Business Profile is under your account. No ongoing licence fees.

Care plans

Care plans are month-to-month. Thirty days’ notice to cancel either side. Scope of included work is defined on the care-plan service page at the time of signing.

Liability

Vellero is not liable for consequential loss arising from site downtime, third-party platform changes, or SEO ranking fluctuations. We work to minimise all of these but cannot guarantee any specific search ranking, traffic volume, or commercial outcome.

Last updated: 2026-04-23